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Kogan TV
Posted: Fri Jan 31, 2020 3:24 pm
by Newcastle George
Julie purchase a 40" Kogan TV which was delivered today. After removing it from the packaging, which wasn't damaged, I installed the legs, connected the power and antenna and switched it on only to see that shown below.
Click to enlarge
Kogan TV (Custom).JPG
George
Re: Kogan TV
Posted: Fri Jan 31, 2020 3:27 pm
by Mrcoolabah1au
Dropped damaged in transit
Re: Kogan TV
Posted: Fri Jan 31, 2020 4:04 pm
by Dot
After my last dealings with Kogan I will never buy from them again. Get onto them asap.
Re: Kogan TV
Posted: Fri Jan 31, 2020 4:20 pm
by Vik351
Luck of the draw, I got one and it works fine, got heaps of skata from them and all good...???
vik... not the ceep ceepistbut...
Re: Kogan TV
Posted: Fri Jan 31, 2020 4:32 pm
by Newcastle George
Began the process within 45 minutes of receipt. No damage on packaging or TV exterior.
George
Re: Kogan TV
Posted: Fri Jan 31, 2020 7:26 pm
by supersparky
Bugger, but dropped for sure. My laptop screen looked like that a while back with no visible damage to exterior. Luckily mine was work supplied.
I hope your claim goes OK with Kogan.
Re: Kogan TV
Posted: Sat Feb 01, 2020 8:50 am
by Greynomad
We bought a Kogan Tv for Girt.
No problems.
I, too, have bought a fair amount of stuff from them. Never a problem.
Only one warranty claim — dealt with quickly & courteously.
So do contact them, and don’t let it put you off Kogan.
Problem was most likely with the courier/postal service.
Re: Kogan TV
Posted: Sat Feb 01, 2020 10:38 am
by Newcastle George
After providing photo of TV they asked for photo of box which was provided yesterday at 2:20pm and as yet have not received a reply.
George
Re: Kogan TV
Posted: Sat Feb 01, 2020 1:24 pm
by Cuppa
With your track record of getting things rectified by suppliers Kogan would have bitten off more than they can chew if they try to give you the runaround George. I don't know of anyone a company would like less to do the wrong thing by. You do seem to get some bad luck but it has by necessity ensured you are a formidable 'wronged customer'. Good luck.
Re: Kogan TV
Posted: Sat Feb 01, 2020 1:31 pm
by T1 Terry
The point of impact can be seen just above and to the left of the energy label. I'm guessing there was no impact absorbing material between the screen and the cardboard box. Basically a poor handling issue, but who knows where in the supply chain, it could have even been at the factory.
I have found Kogan to always be reliable when it came to a warranty claim, better than PayPal that requires very careful wording to get the claim through but on pat with Aldi that just issues a claim number and you return the item to the store.
T1 Terry
