
Next morning I contacted the appropriate help line & ended up speaking to an Indian lady.....



WTPHU..
I asked, rather heatedly, why I had to wait 4 hours & her reply was ... coz that's the way we do it here!



After taking a deep breath I asked for her name & advised I would be taking it further.
Further turned out to be this morning when I rang a different number - this time I got a male of Indian extraction who was a lot easier to understand... no male/female thingy intended... & they hooked into my computer & found that I'd been visited by some unknown person at some time in the past 4 days... numerous Microsoft standard settings had either been cancelled or removed.
Two hours later after a thorough cleansing the pooter was back up & running better than previously. They had added a few extra thingies runing in the background to prevent this happening again.
Amazing how you feels helpless when your pooter is no longer just yours... makes a long day seem bloody endless/
All good now.