I had to go to Medicare last week to lodge a claim for my Mum, normal visits to the doctors are bulk billed but home visits aren't.
Now that Medicare are in with Centrelink you need to line up in the same queue.
I finally got to see the lady for Medicare who was very easy to deal with.
I explained the situation to her and added that I had Power of Attorney for Mum which was lodged with Centrelink but not Medicare, she said, no problem, I'll go and ask them for a copy.
5 minutes later she came back and said,(her exact words) Bloody bureaucratic crap at its best, they can't give me a copy due to the privacy laws.
I had to go home and get my original document and take it back so that she could copy it.
Luckily we live only a few minutes away, when i got back some little Hitler said I would have wait my turn in the queue again, a couple of minutes later I was spotted by the lady I had dealt with and she walked over to me and took the paperwork off me copied it and gave me back the original,Little Hitler wasn't impressed when I said ,,,,,,,,it's not what you know, it's who you know.
