As we have bought quite a few pieces from them over the years, I was surprised to find that during manufacturing, the insertion of one screw holding a drawer runner was missed, and when I opened the package of bits to assemble it, one cam-lock was missing.
First time in about 35 years of assembling their stuff.
Called Customer Assistance to explain and ask their Parts people to post them.
Girl said I could collect the parts from the Springvale (Melbourne) shop. I explained that would entail a 700km round trip, so could they post the bits.
Yes, the warehouse would be happy to help. Expect them in 3~4 weeks.
Meantime, says I, the drawer unit would have to sit -incomplete-in the middle of the lounge room. The parts are so small you could put them in a standard business envelope and stick it in the office mail.
Sorry, says she, all parts have to be sent from the warehouse. Shop staff are not allowed to send things to customers.
RULES ALWAYS TRIUMPH OVER COMMON SENSE!!!
